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Privacy & Policies

Our privacy policy, terms of use, and returns and exchange policy, all in one place.

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Privacy Policy

This Privacy Policy explains how Athlixr collects, uses, and protects the information you share with us when you browse this website or contact us to place an order.

Information We Collect

Since this site does not process online payments, we only collect information you choose to share directly, such as through our contact form or WhatsApp:

  • Your name and contact details, including phone number and email address
  • Delivery address, when you place an order through WhatsApp or email
  • Any details you share about sizing, product preferences, or order requests

How We Use Your Information

  • To respond to your inquiries and confirm order details
  • To arrange delivery through our courier partners
  • To improve our product range based on customer feedback

How We Protect Your Information

We do not sell or share your personal information with third parties, other than the courier service required to deliver your order. Conversations over WhatsApp and email are kept only as long as needed to fulfill and support your order.

Contact Us

If you have questions about how your information is handled, reach out through our Contact page.

Terms of Use

By using this website, you agree to the following terms.

Informational Catalog

This website is an informational catalog. It does not process payments or orders directly online. All orders are confirmed manually through WhatsApp or email, and are subject to stock availability at the time of confirmation.

Product Accuracy

We make every effort to accurately represent colors, fabric composition, and sizing across the site. Slight variations may occur between photos and the physical product due to screen display or manufacturing batch differences.

Pricing

Prices are confirmed at the time of inquiry and are not listed publicly on this site. Prices are subject to change without prior notice.

Intellectual Property

All content on this site, including the Athlixr name, logo, and product photography, belongs to Athlixr and may not be reproduced without permission.

Returns & Exchange

We want you to be happy with what you order. Here is how exchanges and returns work.

Exchange Window

  • Reach out within 3 days of delivery to request a size or color exchange
  • Items must be unworn, unwashed, and in original packaging with tags attached
  • Exchanges are subject to stock availability of the requested size or color

Damaged or Incorrect Items

If your order arrives damaged or does not match what you confirmed, contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or refund at no extra cost to you.

How to Start a Return

Message us on WhatsApp with your order details and the reason for the return. We will confirm the next steps, including any pickup or drop off arrangements.

Refunds

Approved refunds are processed back to your original payment method, or as store credit if you prefer. Refunds are typically processed within 5 to 7 business days of the returned item being received.

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